Shipping policy for Hannex


1, Shipping services offered: Regular

2, Please allow 3 business days from date of order, for your product to ship.

3, Items will be shipped via the following carrier: UPS,Canada Post

4, Hannex does not ship to P.O. Boxes.


Return policy for Hannex


1, Returns period:

Request to return products must be made within 14 days of delivery to customer.


2, items in the following condition can be returned:


Unopened box

Opened box & unused with original packaging included


3, Shipping charges:

Hannex will be responsible for all shipping costs when product is defective/damaged/incorrect.

For all other cases, customer will be responsible for all shipping costs.

**e.g. if customer rejects product delivery due to changed mind, and original ship charge paid by customer was $10, then $20 will be deducted from refund to cover cost of shipping both out and back.


4, Following information must be included in ‘return request’ message to Hannex.

  • Product SKU & description
  • Number of items to be returned
  • Date product was received by customer
  • Condition of product
  • Condition of packaging
  • Reason for return


5, Following documents must be included in returned package:

  • Return Authorization Number (RA) supplied by Hannex.
  • Original packaging
  • Original lables/tags
  • Any product accessories/Manuals/Warranty Cards


6, Refund process

Hannex will process refund within 4 days of receipt of product.

**Customer is advised to send message with return tracking number once product has been sent to us.